Windows Management User Group

SCSM 2012: Failed to execute Submit Operation, event id 26319

By Kenneth

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At a customer of mine a issue with Incident Requests in System Center 2012 R2 Service Manager was reported. Some users reported that they received the error:”Failed to execute Submit operation. Fix the reported error before… – The user does not have sufficient permission to perform the operation.

Full error in the console was:

Date: 11-11-2014 15:11:35
Application:
Application Version: 7.5.3079.0
Severity: Error
Message:

Microsoft.EnterpriseManagement.Common.UnauthorizedAccessEnterpriseManagementException: The user AN does not have sufficient permission to perform the operation.
at Microsoft.EnterpriseManagement.Common.Internal.ServiceProxy.HandleFault(String methodName, Message message)
at Microsoft.EnterpriseManagement.Common.Internal.ConnectorFrameworkConfigurationServiceProxy.

ProcessDiscoveryData(Guid discoverySourceId, IList`1 entityInstances, IDictionary`2 streams, ObjectChangelist`1 extensions)
at Microsoft.EnterpriseManagement.ConnectorFramework.IncrementalDiscoveryData.CommitInternal(EnterpriseManagementGroup managementGroup, Guid discoverySourceId, Boolean useOptimisticConcurrency)
at Microsoft.EnterpriseManagement.ConnectorFramework.IncrementalDiscoveryData.Commit(EnterpriseManagementGroup managementGroup)
at Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.EnterpriseManagementObjectProjectionWriteAdapter.WriteSdkObject(EnterpriseManagementGroup managementGroup, IList`1 sdkObjects, IDictionary`2 parameters)
at Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.SdkWriteAdapter`1.DoAction(DataQueryBase query, IList`1 dataSources, IDictionary`2 parameters, IList`1 inputs, String outputCollectionName)
at Microsoft.EnterpriseManagement.UI.ViewFramework.SingleItemSupportAdapter.DoAction(DataQueryBase query, IList`1 dataSources, IDictionary`2 parameters, IList`1 inputs, String outputCollectionName)
at Microsoft.EnterpriseManagement.UI.DataModel.QueryQueue.StartExecuteQuery(Object sender, ConsoleJobEventArgs e)
at Microsoft.EnterpriseManagement.ServiceManager.UI.Console.ConsoleJobExceptionHandler.ExecuteJob(IComponent component, EventHandler`1 job, Object sender, ConsoleJobEventArgs args)

After some investigation we were able to reproduce the error, by using the following use case:

A scoped user with the Incident Resolver role creates an incident, and adds some additional information right after the incident was created. If the user adds the information, clicks on Apply the error above appears. If he clicks Apply again the error also occurs until after a while the user is able to succesfully do an …read more

Read more here:: Technical Blog of Kenneth van Surksum