Windows Management User Group

The new Self Service Portal for System Center 2012 R2 Service Manager and my experiences installing and using it so far – UPDATED

By Kenneth


Update (December 11th 2015): Today Microsoft released a hotfix for the Self Service Portal, the hotfix (KB3124091) can be downloaded from Microsoft Download here.

The corresponding KB article at time of writing isn’t available yet. I did an installation in my lab environment though and the most annoying issues are solved Please read the full article to get an idea of what was solved.


Affected user and Created by user is getting set to the service account
Query type form element is not working for the Incident and User classes
Request Offering forms are failing to load if a Query type form element is part of the form
Username token is not passing values to the mapped field
Cancelling request form does not work
Text is overlapping for long strings inside the list in the middle pane
Related activities inside My Requests always show state as active
Filters inside My Requests and My Activities is not working for some languages
Announcement is showing “Invalid Date” in Expired Date column for some languages
Comments in the request are using incorrect class
Required (mandatory) restriction is not working on query type form element
Query form element allows multiple selection even when it is configured for single item selection
Scroll bar does not work on some …read more

Read more here:: Technical Blog of Kenneth van Surksum